Privacy Statement

Dear Travellers,

Green Lotus Travel understands the importance of privacy. We treat our travelers as part of our family and carefully protect all the information you have entrusted with us. We strive to create incredible travel experiences for our client’s. The more we know of you, the more we can customize your experience. Upon booking, we will require you to complete an information package. We promise to protect this information and ensure that it will remain confidential. We also promise not to sell your information.

Which information do we require?

Your Food Restriction:

We understand many people prefer or are required to follow certain diets. We will accommodate your needs whenever possible. Your information will be given to our Green Lotus Travel guides, who will contact the restaurants and hotels to ensure that your requirements are met.

Your Physical and Health Details:

We require your age, gender, height and general health so that we can provide you with the appropriate equipment to ensure your personal health and safety.

Your Personal Emergency Contact:

Green Lotus Travel will provide a Emergency Form, it will ensure that Green Lotus Travel to be able to inform your intimate person your updated status.  

Your Specific Interest:

Our sales team will record any special requests or preferences that you have specified at the time of booking. This will enable our guides to meet and exceed your expectations.

Flight and Passport Information:

We request flight information for airport pick-up or drop-off services and/or to ensure that you will have adequate time to get to the airport in time for your flight. For some of our trips, we will request your passport information as it is required by local service providers (i.e. accommodation or transportation).

Who views your information?

Green Lotus Travel may disclose personal information to other members within the company where necessary to fulfill our purposes. We may also disclose your personal information to third parties (contractors to whom we contract out certain services) for the purpose for which the information was collected.

For example, we currently engage third party contractors to:

  • Provide transport, including flights
  • Organize and operate tours
  • Provide software and hardware application hosting services

In these situations we prohibit the third party contractor from using personal information about you except for the specific purpose for which we supply it. Other than the above we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.

Transfer of information overseas

We may transfer to people in foreign countries any of your personal information to fulfill the purposes set out in this Privacy Statement (i.e. airlines, hotels, tour operators and ground handlers).

In the majority of cases the transfer of the information should be necessary for the fulfillment of our obligations.

Our Promise

All of your personal information requested are used to provide you the highest levels of service on every Green Lotus Travel trip. We will not disclose any personal information to any third party, except as described above, without a traveler’s informed consent unless we are required by law to disclose these information.

If you have any questions, concerns or comments, please email us at: sales@greenlotustravel.com